Software Delivery Management: ERP For IT Redux?
I attended Jenkins World in San Francisco a couple weeks back. One thing that stood out was CloudBees’ advocacy of a new market concept, software delivery management (SDM). CloudBees provides the...
View ArticleNew CEO Pledge Opens A Big Door For EX Improvement
Last week, Business Roundtable issued new guidance on the role of corporations, as it has periodically since 1978. This revision was significant for employee experience (EX) improvement efforts...
View ArticleThe New South Wales Government Embarks On A Bold Journey To Improve Customer...
Weak Government CX Harms Mission Performance As customer expectations keep rising, governments around the world struggle to improve customer experience (CX). In 2018, Australian government customer...
View Article5G In The Manufacturing Sector
5G and Industry 4.0 form a very powerful combination. Together, they can lift and shift the manufacturing sector to a much higher level of digitization, in particular by maximizing the mobility,...
View ArticleIs Money (Still) Too Tight To Mention? Forrester’s New Research On The Future...
“I been laid off from work My rent is due My kids all need Brand-new shoes So I went to the bank To see what they could do They said, son — looks like bad luck Got a hold on you Money’s too tight to...
View ArticleInsider Threat Gets Its Own National Awareness Month
The US National Counterintelligence and Security Center has deemed September to be National Insider Threat Awareness Month to increase awareness about insider threats. 2019 is the first year that we’ll...
View ArticleGoogle, Facebook, And Amazon: From Advertising Duopoly To Triopoly
Google and Facebook have dominated the digital advertising landscape for much of this decade. But in the past year, a new entrant has emerged to disrupt the digital ad duopoly: Amazon. Amazon’s revenue...
View ArticleUncover Your Hidden Media With Artificial Intelligence
If you’re like many companies that we talk to, then you’re creating more images and videos because you know that’s the kind of content that engages your customers and prospects. But with more content...
View ArticleJ&J Shares Recover Amid $571M Fine, But Its Reputation May Never Recoup
Last week, an Oklahoma court ordered Johnson & Johnson to pay $571 million for involvement in “false, misleading, and dangerous marketing campaigns” that contributed to the opioid addiction crisis...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
An Oklahoma court ordered Johnson & Johnson to pay $571M for involvement in “false, misleading, and dangerous marketing campaigns” that contributed to the state’s opioid crisis. Here’s both a risk...
View ArticleLearn From Telcos And Network Infrastructure Vendors About Innovations For...
The report “Connected Solutions Are A Catalyst For Tech-Driven Innovation” highlights how technology-driven innovation by telcos and network equipment vendors can help CIOs from outside the telecoms...
View ArticleThe Impact Of Learning On Your CX Transformation
When Forrester asked business leaders what priority actions they’re taking to improve employee experience, the top response was increasing access to training and skill development. Investments in...
View ArticleThe Data Protection Market Is Reforming: Hedvig Is Commvault’s Stake In The...
The world of data protection — once considered a static and back-office service — is changing considerably. There’s been a lot of momentum in this marketplace over the past few years, especially with...
View ArticleThe Next Decade Of Software Spending: A Paradox
If software is “eating the world,” in the words of Marc Andreessen, the world also has a reciprocal appetite for software. From 2020 until 2030, Forrester estimates that global software spending by...
View ArticleImplications Of A Buyers’ Market For Enterprise Software, 2020–2030
As global enterprise spending on software surpasses the $1 trillion mark in the coming decade, the growth rate of software spending will slow to 4% per annum from 7% historically. A buyers’ market for...
View ArticleTrying To Augment Intelligence With AI Fails When Data Scientists And...
Augmenting human intelligence is the fastest way to get value from AI. The problem? Human-centered design (HCD) is missing from most attempts to augment human intelligence. Sure, the AI teams doing...
View ArticleXerocon 2019: It’s Only Just The Beginning
Xerocon — Xero’s annual partner event held this year in Brisbane — has become the dazzling destination event for accountants, bookkeepers, and ecosystem app partners. The energy and excitement from the...
View ArticleNon-Public 5G Networks Will Be A Critical Building Block Of Your Enterprise...
Nonpublic 5G networks promise better privacy, data security, compliance, and cellular network performance; they also offer safer and more private features for dedicated user groups.
View ArticleKicking Off Our New Research On Autonomous Finance: FORR/3 Video
Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this...
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