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The Impact Of Learning On Your CX Transformation

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When Forrester asked business leaders what priority actions they’re taking to improve employee experience, the top response was increasing access to training and skill development. Investments in education have a multiplier effect: Employees are more likely to stay with a company that invests in their career development, while employers gain a more engaged workforce. Despite the clear potential for great ROI, many corporate learning programs fall short. According to Forrester data, only 26% of information workers* believe that current learning programs help them perform better. Typical training programs are long and […]

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