Google Helps Users Reduce Google Cloud Costs
Over the past two years, the major native cloud players have launched cloud management product teams focused on improving the visibility, billing, and optimization capabilities available natively....
View ArticleThe Coronavirus Crisis Puts Telcos Back On The Map As Strategic Providers
The coronavirus crisis offers telcos an opportunity to reposition themselves. Over the medium and longer term, the stronger telcos will benefit from the crisis.
View Article5G In Financial Services
5G will become a general-purpose technology for financial services firms
View ArticleManaging Your Company Through The Coronavirus Pandemic
To navigate the next stage of the coronavirus pandemic, governments and companies must design and enforce Pandemic Management Protocols (PMPs) — a set of procedures and processes by which people will...
View ArticleThe Future Of Work Starts Now
Imagine that it’s January 2020 — an eternity ago — and that you have been asked to gather with a dedicated group of your peers to give definite shape to a massively important topic: the future of work....
View ArticleOptimize Your Digital Front Door Strategy In Healthcare To Fend Off New...
The COVID-19 pandemic has prioritized self-triage and virtual care investments for healthcare organizations (HCOs). While the current situation has accelerated investment in these technologies given...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
The March Numbers Are In: Retail Sales Are Down But Not Out The United States Census Bureau released preliminary figures for March sales in the US on April 15, which provided an official glimpse of the...
View ArticleThe Coronavirus Crisis Survival Kit For Startup Entrepreneurs
In the most difficult times lie the greatest opportunities. For startups, the coronavirus crisis looks like an existential risk. And it is no doubt a short-term disaster for many. Over the medium and...
View ArticleSeize Payment Innovation Opportunities By Delivering Value To All
Digital payments must deliver value to customers and every participating stakeholder. You need to understand who and where your customers are, what they need from payments, and how to win, serve, and...
View ArticleMany Digital Banks Will Struggle Amid The COVID-19-Induced Slowdown, But A...
On Thursday, April 16, payments firm Stripe announced that it had raised $600 million in fresh funding. The funding comes on top of a $250 million round in September 2019 and values the fintech at an...
View ArticleCOVID-19 Campaigns Highlight The Need For Phishing Protection
DMARC’s Antiphishing Benefits Are More Important Than Ever Many of us have (at least temporarily) joined the remote workforce. Apart from learning how to be productive in a very new, improvised home...
View ArticleSteps Companies Are Taking Now To Help Their Customers Through The Crisis
The COVID-19 pandemic is straining economies and individuals alike. Companies must take advantage of this opportunity to think creatively about how they operate. Forrester looked at how more than 20...
View ArticleCreate Meaningful Measurement, Not A Mess Of Metrics
Before we drown in dashboard dystopia, let’s swing the pendulum back to create meaningful metrics and measurement that will move your business forward and at the same time drive the outcomes that your...
View ArticleForecasting Uncertainty: Why Scenario A Is Looking More Likely For Some...
Last week, the International Monetary Fund (IMF) issued its April World Economic Outlook report. The headline was that the world’s real GDP would fall by 3% in 2020, which is a much steeper drop than...
View ArticleIndustry Marketplaces Take Off: A Spotlight On Chemicals
The reemergence of B2B marketplaces offers new options for buyers and sellers. Even while mega players like Alibaba and Amazon are getting the headlines, dozens of specialized vertical marketplaces are...
View ArticlePlan For The Work-At-Home Contact Center You Want, Not The One You Were...
To help brands navigate the historic customer service challenges posed by the current pandemic and subsequent need for mass mobilization of a remote workforce, Forrester has created a four pillar...
View ArticleCybersecurity Implications For Your Customer Experience: Deepfakes And Beyond
I see on a daily basis how cybersecurity decisions affect your customers’ experience and trust. Technology affects our own experiences, and those of our customers, in rapidly changing ways. We...
View ArticleToday’s The 50th Anniversary Of Earth Day, And The Theme Is Climate Action
Today, on the 50th anniversary of Earth Day, atmospheric greenhouse gas concentrations are at an all-time high. But as people around the world stay at home to slow the spread of the COVID-19 pandemic,...
View ArticleEarth Day Insight: The Major Cloud Providers Are Leaders In Sustainability
Cloud vendors are leading the way in sustainability initiatives. On Earth Day, I look at some of the key initiatives in the past decade by the leaders in the space.
View ArticleMedallia + Voci: Smart Move
Medallia continues its buying spree – adding to its numerous acquisitions in 2019 and its purchase of video feedback platform LivingLens in February of this year.[i] Acquiring Voci will strengthen...
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