Use Innovations To Reshape The B2B Cross-Border Payment Experience
Businesses increasingly operate across borders; the rise of B2B e-commerce and online marketplaces is driving more cross-border transactions. But several factors complicate these payments: Payment...
View ArticleWhat Amazon’s Recommendation Algorithm Could Do In Healthcare
An exploration of two possible scenarios for the use of patient data in an Amazon-One Medical paradigm.
View ArticleMeasuring The ROI Of Your Digital Investments
Traditional ROI models work poorly for transformative digital initiatives. Learn how to better measure the ROI of digital investments.
View ArticleVMware Bets Its Future On Multicloud — But The Odds Are Long
Will enterprises pay big money for both public cloud infrastructure as a service (IaaS) and VMware cloud infrastructure services just to get past hyperscaler lock-in? That’s VMware’s wager in a...
View ArticleThe Adobe-Figma Combination Bodes Well For Collaboration In And Beyond Design...
The news this morning that Adobe is acquiring Figma is a development that makes a lot of sense: Design and collaboration are increasingly essential to customer experience (CX) and business success, and...
View ArticleEY’s Coming Split Signals The Great Unbundling: What It Means For Enterprise...
(Liz Herbert and I worked on this post together.) The history is ancient, but still relevant. Arthur Andersen shut down in scandal (most famously associated with Enron fraud) and birthed Accenture, now...
View ArticleSD-WAN Sunsets And ZTE Emerges
Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN...
View ArticleShow Me (How Emerging Technologies Will Enable) The Future Of Consumer...
Learn which four emerging technologies could help your brand create truly differentiating consumer experiences.
View ArticleThree Things US And Canada Government Mobile Websites Need To Fix Now
When we set out to do a Digital Experience Review™ of US and Canada government websites, my colleagues and I started by checking to see which sites were most heavily used and how they’re accessed. I...
View ArticleApple’s BIMI Support = Time To Get Serious About DMARC Enforcement
Apple announced on September 12 that its email clients for iOS 16 and macOS will support a broad industry effort to combat brand spoofing and impersonation by implementing Brand Indicators for Message...
View ArticleWhy You Must Assess Experiences For Inclusion — And How
You want to create inclusive experiences for your customers. You have a diverse and inclusive design team and practice inclusive design. But once you create the experiences you wanted, how do you know...
View ArticleShow Me The Value (Of Emerging Technology)
Learn which two of Forrester's top 10 emerging technologies can deliver value to your organization today.
View ArticleHow Should Financial Services Respond To The Cost-Of-Living Crisis?
Banks should approach the current cost-of-living crisis in a similar manner to the pandemic, when many responded with empathy, flexibility, and creativity.
View ArticleThe B2B Content Guide: The Building Blocks Of Content Strategy
To meet buyer expectations, b2b content must provide the information buyers need at every stage of their purchase journey.
View ArticleJoining Forrester To Partner With CIOs In Their Future Fit Journey
Forrester is a trusted go-to partner for many CIOs across the globe. CIOs have been working with Forrester on various initiatives to build a customer-obsessed organization of the future. I am excited...
View ArticleApply Now For A Scholarship To Forrester’s Security And Risk Forum
A few weeks ago, I spoke with Derek Johnson from SC Media about my experiences early on in the security industry – good and bad. While some of these moments were difficult, all of them were formative...
View ArticleCyber Grant Program Is Welcome News For Small Governments
Local governments have become frequent targets of cyber attacks, and funding and planning for preventing for more attacks have been left largely to the local level. A new initiative is changing that.
View ArticleTrends Shaping The Next Generation Of Retail Consumer Banking
Banks around the world are bracing themselves for tougher economic conditions amidst record inflation, rising interest rates, and the war in Ukraine. Forrester has been tracking shifts in retail...
View ArticleAnnouncing The Finalists For The Enterprise Architecture Award In Asia Pacific
Enterprise architecture (EA) is a strategic capability for many Forrester clients. It is essential that EA in all its permutations be results oriented, pragmatic, and practical to remain relevant. In...
View ArticleSeven Rights Of Data Storytelling
Get seven actionable tips on how to improve your data storytelling in this preview of the upcoming Data Strategy & Insights event.
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