Metaverse, NFTs, Sustainability, And Loyalty — Highlights Of Singles’ Day 2021
Double 11, or Singles’ Day, the world’s largest online shopping festival that is bigger than Black Friday and Cyber Monday combined, has been consistently smashing mind-blowing gross merchandise value...
View ArticleRetailers: Stop The Bots From Further Wreaking Havoc With Your Supply Chain
Retailers, the time is now to manage supply chain risks, raise bot defenses, and prioritize customers this holiday season.
View ArticleWhy Automation May Not Mean Workforce Reductions
Tech leaders and business executives invest in process automation technologies because they expect that productivity gains will translate into cost savings through reduction in employees. But lessons...
View ArticleS&R Forum 2021: Passwordless Authentication Adoption Is Gaining Momentum
Passwordless authentication, in the form of inherence factors (e.g., fingerprint, facial) or in the form of possession factors (e.g., device, app, token/certificate) and supplemented by other factors...
View ArticlePut A Finer Point On What A “Coaching Culture” Really Means For Your 2022...
When your sales organization looks to create a “coaching culture,” does everyone fully understand what behaviors you need them to demonstrate? How about what outcomes you’re looking to drive? If you...
View ArticleThe Sales Talent Divide And Three Things Sales Leaders Can Do
Sales leaders face serious challenges in attracting and retaining diverse sales talent. Future Forum research, in a survey of thousands of workers and managers globally, shows a divide in work...
View ArticlePredictions 2022: The Global Public Sector Will Transform Itself — And Society
In the coming year, the global public sector will respond to major economic and social trends with actions that reverberate throughout the world’s economy. Learn more in this overview of our 2022...
View ArticleForrester Security & Risk Forum 2021: Be Part Of Our World
Maybe it’s the amazing talks coming up today and tomorrow at the Forrester Security & Risk (S&R) Forum or maybe I’ve watched “The Little Mermaid” with the family one time too many — either way,...
View ArticleMost Chatbots Disappoint — Here’s How To Make Them Better
To create an effective chatbot you need to master conversation design, a new discipline for experiences based on conversational AI.
View ArticlePredictions 2022: (APAC) Banking On The Old And Doubling Down On The New
The Asia Pacific banking sector has largely weathered the pandemic crisis. But with revenues being squeezed by low interest rates and sluggish loan growth, APAC banks will make big bets and increase...
View ArticlePredictions 2022: Payments Gets The Hollywood Treatment
Blockbuster IPOs will light up the headlines in the coming year, while digital wallets and QR codes trigger a “back to the future” moment for consumers. Explore what's ahead for the payments industry.
View ArticleRethinking The “S” In ESG: The Inclusive Finance Imperative
Forward-thinking financial services firms that foster digital equity and inclusive finance through innovation to drive sustainable growth will gain a competitive advantage and grow faster.
View ArticleWhat The US Infrastructure Bill Means To You
After months of negotiations in Congress, The Infrastructure Investment and Jobs Act is about to become law. This new law will address specifics such as climate change, sustainability, and...
View ArticleLemonade’s Acquisition of Metromile: Start Your Engines! The Race For Digital...
Talk about timing. Last week Lemonade revealed Lemonade Car, its entry into auto insurance. This week, it announced the acquisition of Metromile, one of the largest usage-based auto insurers in the...
View ArticleWhy customers say they’ll recommend you and also say they won’t buy from you...
Customers seem to contradict themselves when they say that they don’t intend to stay with a brand but will buy more from and/or recommend the brand. This blog post discusses what's behind this customer...
View ArticleSales Enablement And The Great Resignation — Three Things You Need To Do NOW
Between April and August of 2021, the US Bureau of Labor Statistics reported an alarming trend for businesses: The number of resignations, or the “quits rate” as they call it, began to climb to record...
View ArticlePredictions 2022: Top-Tier Manufacturers Will Prioritize Creativity And...
Supply shortages. Sustainability pressures. Geopolitical tensions. Find out how manufacturers will respond to these unique challenges in our 2021 manufacturing predictions.
View ArticleIntroducing The Ransomware Survival Guide
Time and time again, we’ve heard these two burning questions from so many organizations: “How do we protect ourselves against ransomware?” and “Where do we start?” We’ve all seen the ransomware...
View ArticleLeave No One Behind This Holiday Season: Use Inclusive Language
Is your site ready to welcome all customers this holiday season? Follow these best practices to apply inclusive language in your customer experience.
View ArticleAR Glasses Will Help Consumers Access The Metaverse
AR glasses aren't ready for widespread consumer use today, but the next decade holds promise for the adoption of AR glasses - both inside and outside the metaverse.
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