The Power And The Peril Of APIs
Every time we come up with new ways to build and deploy applications, we also come up with new ways to break them. Did SQL make it easier to access and manipulate large amounts of structured data? You...
View ArticleCalling Business Resilience Pros!
Each year, Forrester Research and the Disaster Recovery Journal team up to launch a study examining the state of business resiliency. We focus on a different, rotating resiliency domain each year: IT...
View ArticleWhat Were Other Retailers Up To This Prime Day?
Since 2015, Amazon has hosted its annual summer sale, Prime Day, an exclusive deal event for its Prime members. In 2019, shoppers purchased more than 175 million items during the event, and its sales...
View ArticleTIBCO’s Acquisition Of Information Builders Signals More BI Market Consolidation
The business intelligence (BI) vendor consolidation trend that started earlier in 2019 continues. Today, TIBCO announced its intent to acquire Information Builders, Inc. (IBI) — one of the oldest...
View ArticlePost-Pandemic, The 2020s Will Require A New Enterprise Tech Strategy
If the rest of the decade is anything like 2020, tech leaders are in for quite the ride. With an overnight forced migration to all things digital and virtual, projects that previously took two years...
View ArticleZero Trust Adoption Gains Traction In Asia Pacific, Not A Minute Too Soon
While Zero Trust (ZT) security is mainstream in the US and Europe, it has only just begun gaining momentum in Asia Pacific (APAC). Why now? The global pandemic has accelerated cloud migration and...
View ArticleBlick voraus: Was europäische Entscheider in 2021 erwarten dürfen
Widersprüche im Kaufverhalten, ordnungspolitische Umwälzungen und mehr grenzüberschreitende Remote-Arbeit werden 2021 prägen Bisher machen die „stürmischen 2020er Jahre“ ihrem Namen alle Ehre – wir...
View ArticleHow Luxury Brands Must Close The Digital Gap
Back in the summer of 2017, we warned that luxury brands were out of time to improve their digital customer experiences. Since then, luxury brands have moved from relative inertia to a range of...
View ArticlePredictions 2021: Grounded Sellers Fly In The Face Of Old Norms
COVID-19 accelerated the digital next normal for B2B sales. What lies ahead? Read an overview of our 2021 B2B sales predictions.
View ArticlePredictions 2021: B2B Marketers Build Digital Pathways To Distanced Businesses
The events of 2020 changed how B2B marketers engage with buyers. Look for the transformation to continue in 2021.
View ArticlePredictions 2021: B2C Marketing Goes Local And Retention-Based
B2C marketing in 2021 will take a decided turn toward retention and localization. Read on to discover how B2C marketers will adjust in the face of a post-pandemic world.
View ArticlePredictions 2021: Trust, Safety, And Inclusion Will Be At The Core Of...
In 2021, the pandemic will affect customer experiences and the CX profession even more than it has in 2020, especially in terms of trust, safety, and inclusion. Get a preview of our customer experience...
View ArticleAdobe Wants To Make 3D An (Augmented) Reality
Adobe is doubling down on its 3D support, betting that the format will power more omnichannel experiences in the years to come. And they’re right. Adobe’s vision for 3D is in line with...
View ArticleSupporting Healthcare With Connected Devices: Withings
My colleagues Alessia Stewart, Paul-Julien Giraud, and I embarked on a journey two months ago to understand how connected devices can support the delivery of healthcare. We thought connected devices...
View ArticlePredictions 2021: Privacy Becomes An Imperative In A Year Of Transition
Learn which three privacy-related concerns will underpin organizations' transition to the post-pandemic new normal in 2021.
View ArticlePredictions 2021: The Path To A New Normal Demands Increased Cybersecurity...
In 2021, culture issues, budgets, and vendor shifts will be top priorities for cybersecurity leaders. Learn more in our 2021 cybersecurity predictions.
View ArticleThis Holiday Season, Delight Customers With What Happens After They Click “Buy”
On Dasher, on Dancer, on Prancer, on Vixen . . . on FedEx, on UPS, on DHL, on USPS? There is no online equivalent to walking out of the store just after the moment of purchase, carrying a loved one’s...
View ArticleeTail Nordic Panel: Impact Of The Pandemic On Nordic Retailers
Last week, I had the pleasure of moderating a panel session at the eTail Nordic virtual event. Our discussion was focused on different retailers’ experiences of the pandemic and how it has impacted...
View ArticleSupporting Healthcare With Connected Devices: Oura Ring
My colleagues Alessia Stewart, Paul-Julien Giraud, and I embarked on a journey two months ago to understand how connected devices can support the delivery of healthcare. We thought connected devices...
View ArticlePrevisioni 2021 in Europa: Prepariamoci ad affrontare contraddizioni sui...
Fino ad ora, i “ruggenti anni ’20” hanno certamente tenuto fede al loro nome: il nuovo decennio è iniziato da meno di un anno e abbiamo già sperimentato gli effetti di una nuova pandemia globale e di...
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