Lessons Learned From The 2020 European MSSP Forrester Wave™
My first refresh of the Forrester Wave™ evaluation on European managed security services providers (MSSPs) went live this week. In the previous Wave, differentiators in the market included matured...
View ArticleThird-Party Risk Management: You Can’t Outsource Your Way Out Of Accountability
Firms have been outsourcing systems, business processes, and data processing activities to third-party service providers (TSPs) for years, but they are only one category of relationships that introduce...
View ArticleInvest In The Right Technologies To Develop Your Financial Well-Being Program
Putting financial well-being at the core of their strategy is critical to financial services firms’ ability to win, serve, and retain customers. To develop their financial well-being program, financial...
View ArticleThe Biggest Digital Health Deal Of All Time: Teladoc Health And Livongo Merge...
Telehealth megamerger ushers in a new era of digital health.
View ArticleLean Isn’t Always Lean: There Are Lean Cores And Lean Cores In Banking
Learn the benefits of dividing traditional core banking solutions into the lean core and the digital core.
View ArticleGet Smart On CX Teams: An Interview With DoorDash
Anastasia Zdoroviak is senior manager of customer experience (CX) at food delivery technology company DoorDash. We spoke about the approach of the CX team and how they make sense of the different...
View ArticleOne Hand To Shake Beats One Throat To Choke
Technology buyers often seek purchases from one vendor because — as the saying goes — they want “one throat to choke.” This phrase always bothered me. You don’t want this relationship to be...
View ArticleThere’s A Growing Blind Spot For Your Security Team During The Pandemic — IoT...
The pandemic and subsequent lockdown have dramatically increased the number of employees around the world working from home. For many organizations, this has involved the purchase and deployment of new...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
Mobile Advertising Comes Under Scrutiny Most data deprecation discussions center on cookies and web browsers. But two recent moves broaden the aperture to include mobile environments, too. First, Apple...
View ArticleThe New Normal For Customer Experience: Join Our Keynote At Summit Asia Pacific
As the pandemic peaks and wanes, businesses rethink their customer experience strategies and engagement models throughout the entire customer lifecycle – for some the change is a radical one. The...
View ArticleWhat US Health Insurers Can Learn From The CX Leader In The Category
The approach that Florida Blue is taking to CX is working - and other insurers can learn from it. Learn how Florida Blue achieved a 5.8-point improvement in this year's CX Index.
View ArticleChannel Reimagines Physical Events, Looking To Reopen Slowly
This week, we have seen two examples of physical channel events take shape after almost six months of virtual. In earlier research around communities, I have pointed to the 150 events per year that...
View ArticleForrester Reviews And Scores US Mobile Banking Apps: What We Learned
For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the...
View ArticleForrester Reviews And Scores Canadian Mobile Banking Apps: What We Learned
For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the...
View ArticleWho Is Responsible For Responsible AI?
In 2019, we predicted that there will be three high profile AI related PR snafus in 2020. It’s only August and we’ve already seen plenty of examples of AI going wrong – the ACLU sued facial...
View Article“Roads? Where We’re Going, We Don’t Need Roads”
Doc Brown might have been five years off, but he was completely right. 2020 is here, and we don’t need roads or planes — all we need is a steady internet connection. The tale of the road warrior has a...
View ArticleInsurtech Funding Roundup, Q2 2020: Investors Find Opportunities Amid A World...
COVID-19 has drastically affected the world as we know it. However, insurtechs continue to bring innovation across the insurance value chain. As such, incumbents can’t stand still as these nimble,...
View ArticleTroubled Times Test Traditional Tech Titans
Cisco Systems stock fell over 11% today after it delivered its latest quarterly earnings yesterday. Cisco beat street estimates, but it fell based on a 9% YoY decrease in revenue and a weak outlook for...
View ArticleB2B Martech In COVID Times
A few weeks ago, I teamed up with some treasured colleagues to discuss the marketing technology landscape in a conversational webinar: Steve Casey, who joins me in covering B2B marketing technology,...
View ArticleSurvival-Mode Digital Strategy: Focus On Pragmatic Modernization
Digital leaders face tough decisions on where to invest limited funds. It’s no surprise that interest in digital has skyrocketed in a post-COVID-19 world. CEOs who put off digital investments to focus...
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