Citizens Challenge 2019: Driving Innovation In Banking
Hackathons can be an excellent way for financial services firms to round out their innovation portfolios. Innovation events like these can help address changing consumer needs and behaviors, as well as...
View ArticleParticipate In A Forrester Research Survey On Healthcare Customer Engagement...
Patients have a variety of choices, now more than ever, when it comes to seeking care. The entrance of new disruptors, including retail health clinics and direct-to-consumer virtual care services, is...
View ArticleSocial Suites Technologies Are Coming Together
“The Forrester Wave™: Social Suites, Q4 2019“ is live! We’re particularly excited about this report because it represents a culmination of years of Forrester research on social technologies. Since...
View ArticleWhere’s The Value In Open Source?
In a brand-new stream of research, VP and principal analyst James Staten and I will be taking a close look at open source software (OSS) as a strategy for modern businesses. We are seeking your help on...
View ArticleA Simple Recipe To Calculate How Much Value For Customers Your Firm Delivers...
Are you trying to understand how much value you deliver to customers? In my research on value for customer I came across an interesting method, called Potential Gain In Value (PGV). I want to share it...
View ArticleWhat CISOs Need To Do To Maximize Cybersecurity Awareness Month
Not too long ago, Cybersecurity Awareness Month was a niche concept for only the biggest security teams. Security leaders at large financial services organizations would dress up in superhero costumes...
View ArticleData Strategy & Insights 2019: Solving The Human Skills Problem
We’ve seen the promise of what enhanced data, analytics, and AI capabilities can do for businesses, but firms are struggling to truly maximize their impact. Data and analytics leaders want to shift...
View ArticleSo What Was CyberCon 2019 Like?
AISA’s (Australian Information Security Association) annual CyberCon conference was a sight to behold, with an amazing lineup of panelists, keynote speakers, and some female attendees (at last!). Set...
View ArticleBlockchain Helps Enterprises’ Digital Ecosystems In Asia Pacific
(coauthored with Han Bao, senior research associate) Blockchain solutions are maturing, yet speculation on their value is rife. Most business and technology decision makers are still unclear about what...
View ArticleKey Takeaways From Alibaba Cloud’s Apsara Conference
Two weeks ago, I attended Alibaba Cloud’s Apsara Conference 2019 in Hangzhou, China. I was struck by the progress of tech-driven innovation in China and was reminded that China is no longer trailing...
View ArticleCEO Departure Gives SAP The Chance To Refocus On Customer Priorities — But...
SAP’s CEO Bill McDermott will resign and be replaced him with co-CEOs Jennifer Morgan and Christian Klein. Get a detailed analysis of this news from Forrester's Liz Herbert.
View ArticleThe Impact Of Brexit On CISOs
Today we see some signs of optimism from the EU and the UK about the potential to conclude a withdrawal agreement following private talks between the UK and Ireland yesterday. Since I last wrote a blog...
View ArticleArchitect Your Automation Strike Teams
To better manage the use of automation across the enterprise, more organizations are implementing automation strike teams. Find out why.
View ArticleWindows Virtual Desktop Further Validates Cloud-Based Desktop Virtualization
If you attended Dell Technologies World in May in Las Vegas, you’ll remember a unique moment during that event when Michael Dell, Pat Gelsinger, and Satya Nadella all joined each other on stage to...
View ArticlePresenting The Forrester Wave™: Enterprise Service Management, Q4 2019
Read the latest Forrester Wave™ on the Enterprise Service Management (ESM) market and the three things I&O professionals should look for in an ESM provider.
View ArticleThe Insights Beat: The Best Of Times As A Data And Analytics Leader
Our team is busy gearing up for the Data Strategy & Insights 2019 Forum in about three weeks. My co-RD Gene Leganza and I are having some great speaker prep conversations, and we’ve been lucky to...
View ArticleImpressions From Alibaba Cloud’s Apsara Conference
Two weeks ago, Alibaba Cloud’s Apsara Conference 2019 took place in Hangzhou, China. It has been 10 years since Alibaba Cloud was established; in that time, it has become one of the world’s most...
View ArticleLeveraging Its Platform Business For Global Expansion — Key Takeaways From...
Two weeks ago, I attended Alibaba Cloud’s Apsara Conference 2019 in Hangzhou, China. I gained new insight into how Alibaba is going to further strengthen and expand its already powerful ecosystem;...
View ArticleDigital Twins Combine Enterprise Data And IoT To Drive New Business Value
The digital twin is not a new idea. But growing enthusiasm for connecting machines to the internet of things (IoT), and for delivering services instead of only selling products, mean that the digital...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
The California Attorney General just Published CCPA rules, and they're clear as mud.
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