CEOs Own Software Competency — And The Structure Of Innovation Delivery
World-class innovation delivery requires weaving together three foundational realities: “Software is eating the world.” Marc Andreessen famously said this in a 2011 essay in The Wall Street Journal. It...
View Article60 Days. 100+ Inquiries and Briefings. 4 Things You Should Know.
If you missed my intro blog, “A New Rhythm in HCM“, here’s the summary: I’m new to Forrester after more than 25 years working for software vendors, including, most recently SAP, where I was a part of...
View ArticleCybersecurity Risk Ratings Are Here To Stay — Learn To Work With Them
Cybersecurity risk rating solutions are a polarizing topic for security leaders. We meet promoters and detractors in roughly equal measure in the customers that we speak to. Positive client sentiment...
View ArticleThe Future Is Unwritten: Writing The Future Of Financial Advice
I have recently kicked off a new stream of research that will define what the future of financial advice will look like over the next 5–10 years and would like your input! Digital technologies (AI,...
View ArticleRecent HIPAA Settlements Highlight The Weaknesses In Healthcare Security
Hindsight is 20/20; it’s easy to look back on past mistakes and identify ways to prevent them from reoccurring, especially when it comes to breaches reported on the Office for Civil Rights’ (OCR) “wall...
View ArticleRequesting Your Help With A Survey On Smart Manufacturing
I’ve written a lot about the ways in which traditional product makers are being transformed by digital. In “From Grease To Code: Industrial Giants Must Bet Their Futures On Software,” for example, I...
View ArticleAndrew Yang Pushes The Future Of Work Into The Political Dialogue
Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the future of work to the debate stage. To be fair, the impact of...
View ArticleFORRward: A Weekly Read For Tech And Marketing Execs
Automation And The Future Of Work Enters The Political Dialogue Andrew Yang is a long shot to make the next round of debates but deserves credit for bringing the conversation about automation and the...
View ArticleNavigate Our Top 25 Reports On Journey Maps
Journey mapping has become an ubiquitous tool for CX. As a concept for initially understanding your customer experience, it can seem approachable enough, but for improving CX, the practice is dynamic...
View ArticleCurrent Malpractice Handicaps Social Selling’s Potential
We first published research on social selling in 2016, and B2B sellers continue to flock to various networks to interact with their customers and prospects. Social provides the opportunity for...
View ArticleCX SF 2019: Are You Designing For Everyone In Your Target Market?
When we design for the “average” person, we design for no one. One of my favorite books, The End of Average, opens with the story of how, during World War II, the US Air Force faced a high death rate —...
View ArticleInvisible Robots In The Quiet Of The Night — See The Video
I thought it was about time to post something on the recently published Forrester book, Invisible Robots in the Quiet of the Night. As you might expect, it is full of data from Forrester and others....
View ArticleData Literacy Matters — Do We Have To Spell It Out?!
In the words of Thomas Edison, the value of an idea lies in the using of it. Yeah, I’ve used that quote a lot to talk about the value of data. Data isn’t inherently valuable. But when you use it to...
View ArticleSecurity & Risk 2019: Cybersecurity’s Staffing Shortage Is Self-Inflicted
Unless this is your first day working in cybersecurity, you’ve heard numerous times that we have a hiring crisis — there aren’t enough people to fill the need for security talent. Current projections...
View ArticleInsights, Analytics, And The Myth Of The Magician’s Reveal
When it comes to kicking off (or growing) an analytics initiative, there’s an obstacle right out of the gate. It’s building the business case — the effort of persuading budget holders and other...
View ArticleAsia Pacific Financial Consumers’ Digital Coming Of Age Is Here — Is Your...
Something remarkable is happening with Asia Pacific online adults: Their behaviors and expectations are evolving at an unprecedented rate, and they’re embracing innovation faster than ever before....
View ArticleTop Security Technology Trends In 2019: Transforming The Future Of Work In...
Walk the show floor at any security event, and you will be inundated with a multitude of purportedly cutting-edge and disruptive security technologies. When every vendor claims that their solution is...
View ArticleInfrastructure Automation Platforms: Coopetition At Its Fiercest
Why Infrastructure Automation? I used to kid around with my research director, Glenn O’Donnell, that my previous Forrester Wave™ evaluation on configuration management was the “Wave no vendor wanted to...
View ArticleApple Card Will Be Popular — Here’s Why
Apple Card has arrived, with Apple kicking off a limited rollout this week before making it more broadly available later in the month. There’s been much speculation about whether or not it will be...
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