Outlook For 2019: The State Of Retail Payments Report
“The State Of Retail Payments — Outlook For 2019” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. It...
View ArticleOnline Retail In Southeast Asia Is Expected To Reach $53 Billion By 2023
Southeast Asia (including Indonesia, Singapore, Malaysia, Thailand, the Philippines, and Vietnam) is home to 574 million people. Of these, 272 million (47%) are online and 144 million will make...
View ArticleArtificial Intelligence Has A Probability Problem
AWS just announced Amazon SageMaker Ground Truth to help companies create training data sets for machine learning. This is a powerful new service for folks who have access to lots of data that hasn’t...
View ArticleTop Insurance Tech Trends To Watch In 2019
How will the “whats” of insurance — underwriting, claims, and compliance — translate into new “hows” in 2019? Watch the video below for more information on what’s driving changes in insurance business...
View ArticleHCOs Need To Double Down On Virtual Care And Interoperability In The...
Shifts in consumer lifestyle and expectations have given innovators the opportunity to enter the healthcare space and capture market share with their modern, enhanced patient experiences. Instead of...
View ArticleMarriott Breach: Starwood’s Hacker Tier Rewards Millions Of Customer Records
It’s probably as good a time as any to mention that releasing major breach announcements on Fridays is a worn-out trope by this point, right? That didn’t stop Marriott from announcing a breach of...
View ArticleHello, Indian Brands: Your CX Report Is Here
Dear Brand, It’s that time of year again. Like each year, we went out and asked your customers what they think about the experiences they had with you, and the results are in. Forrester’s “The India...
View ArticleDo Cities Need A “Smart City Platform”?
Do cities need a “smart city platform”? It depends. Clients have been asking Forrester about our thoughts on new IoT-enabled smart city platforms launched by vendors focused on transforming city...
View ArticleMapping: The Power Hidden In Plain Sight
I’ll bet you know that Google is reinventing mapping from the ground up, swinging for the stars with layers of data, intelligence, and real-time insight. But I bet you didn’t know that there’s a US...
View ArticleCompetition Heats Up In Banking Transformation Services
After a few quiet years, Thought Machine, the fintech behind a new core banking platform called Vault, is stealing the limelight, first with its announcement of a strategic partnership with Lloyds...
View ArticleEmphasize Emotion In Your Holiday Customer Service
This blog post is part of Forrester’s Holiday 2018 retail series. As the holidays approach and the post-holiday return rush quickly follows, a few things will occur simultaneously: Hundreds of millions...
View ArticleDAM Or Web CMS? Part 2: Find Out Which DX Technology You Need For Workflow...
In the second part of our series, we take a look at workflow and delivery and where digital asset management and web content management systems excel. If you haven’t seen the first part of our...
View ArticleThe Future Of Mobility Is Data, Not Cars
Having worked in and with the automotive industry for around 25 years, the challenges that OEMs face given their size and structures often inhibit the business agility needed to provide lasting...
View ArticleThe TV Industry Is Stumbling Toward Customer Centricity
I’ve just returned from a few days in the sun, having once again participated in Beet.TV’s annual Beet Retreat. (Wonderfully, we returned to Puerto Rico this year.*) The theme was “It’s Consumer-First...
View ArticleQuantifying Vendor Efficacy Using The MITRE ATT&CK Evaluation
I’ve been extremely excited about the MITRE ATT&CK evaluation since it decided to open it up to vendors earlier this year. The endpoint detection and response (EDR) market represents the direction...
View ArticleThere’s No “Data Strategy”— Align Insights Priorities To Your Business Strategy
Greetings from sunny but cold Orlando, where the inaugural Forrester Data Strategy & Insights Forum just wrapped up. During the event, I spent time with a seasoned data professional who joined me...
View ArticleTrends In Marketing Measurement You Need To Follow In 2019
Marketers are held to an ever-higher standard of accountability to ROI and business impact. But many marketers struggle to meet these expectations, hampered by long-established habits and lack of...
View Article“Crap” Content Continues To Describe B2B Marketing — Don’t Let It Describe Yours
In 2013, Doug Kessler and the crew at Velocity Partners published “Crap: the single biggest threat to B2B content marketing” — a work of thought leadership genius that I still tell marketers to read...
View Article