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Choose The Right Global Omnichannel Contact Center Outsourcer

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Contact center outsourcing is dead! Long live contact center outsourcing! A combination of brands’ moves toward true customer obsession and the advent of conversational AI and other automation such as robotic process automation (RPA) form an existential threat to the traditional business models for contact center outsourcers. Cheap labor and hyper-efficient processes don’t always lead […]

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